Complaints Procedure

If at any time within 6 years of the matter arising you are dissatisfied with the service you are receiving or received, you can let us know by contacting the person dealing with your matter or the designated Complaints Partner. 

We will do what we reasonably can to resolve any complaint about our services or bills in accordance with our Complaints Handling procedure. 

In the first instance, you should provide us with full written particulars of your complaint.  We will then review your file in the light of the issues which you have raised.  The Legal Ombudsman expects us to provide a full written response within 8 weeks of receipt of your having provided full details of your complaint.

If we have not dealt with your concerns to your reasonable satisfaction, then the next stage would be to arrange a meeting with you at which it is hoped we would be able to resolve any outstanding issues.  If you remain dissatisfied with our handling of your complaint, you may be eligible to complain to the Legal Ombudsman (“LeO”).  You must contact LeO within 6 months of our final response and within any event 6 years of the act or omission about which you are complaining occurring (or if outside of this period within 3 years of when you should reasonable been aware of it) otherwise LeO may decide not to investigate your claim.  

More information is available at www.legalombudsman.org.uk.  The address of LeO is PO Box 6806, Wolverhampton WV1 9WJ, tel: 0300 555 0333.

Complaints Procedure

If at any time within 6 years of the matter arising you are dissatisfied with the service you are receiving or received, you can let us know by contacting the person dealing with your matter or the designated Complaints Partner. 

We will do what we reasonably can to resolve any complaint about our services or bills in accordance with our Complaints Handling procedure. 

In the first instance, you should provide us with full written particulars of your complaint.  We will then review your file in the light of the issues which you have raised.  The Legal Ombudsman expects us to provide a full written response within 8 weeks of receipt of your having provided full details of your complaint.

If we have not dealt with your concerns to your reasonable satisfaction, then the next stage would be to arrange a meeting with you at which it is hoped we would be able to resolve any outstanding issues.  If you remain dissatisfied with our handling of your complaint, you may be eligible to complain to the Legal Ombudsman (“LeO”).  You must contact LeO within 6 months of our final response and within any event 6 years of the act or omission about which you are complaining occurring (or if outside of this period within 3 years of when you should reasonable been aware of it) otherwise LeO may decide not to investigate your claim.  

More information is available at www.legalombudsman.org.uk.  The address of LeO is PO Box 6806, Wolverhampton WV1 9WJ, tel: 0300 555 0333.